Welfare – Getting the help and support you need

Everything you need to know in one place

Learn the simple steps you can take to unite against the virus and slow its spread, see what help is available and get the latest advice and updates at covid19.govt.nz

Got symptoms or have health questions?

Call your GP before you visit. Or call Healthline on 0800 358 5453.

Not sure who to talk to?

If you’re not sure what assistance may be available, or you don’t know who to contact for help, phone the Government Helpline on 0800 779 997 (8am – 10pm, 7 days a week).

Health and wellbeing:

It’s normal to feel distressed and to experience symptoms of stress related to COVID-19, especially if you or your friends and family have possibly been exposed to the virus. We are in uncertain and unprecedented times, and everyone will respond differently.
Mental health – Right now many people are feeling worried, anxious or scared. So as well as looking after our physical health we also need look after our mental health.
Keeping connected – We’re all in this together, and while we might not be able to be physically in touch right now, it’s important to stay connected in other ways.
New Zealand is known for its manaakitanga and now more than ever we need to remember the power of kindness and uniting together.

Top ways to look after your mental wellbeing:

While there are things that we can’t control at the moment, there are things you can do to boost your mental wellbeing and that of your loved ones:
1. Stay connected – This is important for our wellbeing, and helps to make us feel safer, less stressed and less anxious. We can support each other to get through this. While we are limiting social contact to contain the spread of COVID-19, there are still lots of ways we can connect.
2. Acknowledge your feelings – It’s completely normal to feel overwhelmed, stressed, anxious, worried or scared in the current situation. Allow yourself time to notice and express what you’re feeling. This could be by writing thoughts and feelings down in a journal, talking to others, doing something creative or practising meditation. Talk with people you trust about your concerns and how you’re feeling. Reach out to others.
3. Stick to routines where possible – Try to go to sleep and wake up at the same time, eat at regular times, shower, change your clothes, have regular e-meetings with colleagues or virtual coffee dates with friends and do your chores. Meditating and exercising can help you to relax and have a positive impact on your thoughts. Try not to increase unhealthy habits like comfort eating, drinking or smoking.
4. Check-in on other people who might need help – Reaching out to those who may be feeling alone or concerned can benefit both you and the person receiving support.
5. Seek accurate information from legitimate sources – You may find it useful to limit your media intake. Get the facts from covid19.govt.nz to help distinguish facts from rumours. Seek information updates at specific times once or twice a day.
6. Don’t be afraid to seek further professional support – For support with anxiety, distress or mental wellbeing, you can call or text 1737 to talk with a trained counsellor for free, 24 hours a day, 7 days a week.
7. Continue existing mental health treatment if possible – Notice if your symptoms are getting worse. Talk to your GP, counsellor, case worker or mental health team about how they can continue supporting you. Can your appointments take place over the phone, via email, text or video chat? What tips do they have to help you get through? Who can you call if you need help urgently?

Scroll to Top